Help Center

"P.Lélé is an innovative platform dedicated to ephemeral events, designed to connect creators, brands, and their community. Whether for pop-up stores, exhibitions, performances, or any other temporary event, our mission is to simplify the organization and discovery of unique experiences. 🔹 For creators: powerful tools to manage, promote, and maximize the impact of their events. 🔸 For the public: easy access to the most inspiring, original, and immersive events. 🚀 With P.Lélé, turn every encounter into an unforgettable experience!"

P.Lélé stands out with an innovative approach and features designed to maximize the impact of your ephemeral events: 🔸 An intuitive and user-friendly interface for a smooth experience. 🔹 An interactive map to easily explore events around you. 🔸 Powerful management tools adapted to all types of events. 🔹 Real-time communication to interact directly with your audience. 🔸 Detailed analytics to optimize your performance. 🔹 An engaged community ready to discover and share your creations.

How to create a user account? 🔸 Initial registration Go to the top of the homepage and click the “Sign Up” button. 🔹 Account type Select the "Individual Account" option to access all available events. 🔸 Registration form Carefully fill in the required fields: 🔹 First and last name (must match your ID) 🔸 Valid email address 🔹 Secure password 🔸 Terms acceptance 🔹 Check the box “I accept the terms of use” after reading them. 🔸 Final confirmation ✔️ Check your inbox and click the activation link sent by our system. Tip: If you don’t see the email, check your "Spam" or "Promotions" folder.

🔹 Access the form On the homepage: 　🔸 Click on "Create a Pop-up" (new account) 　🔸 Already a user? Use "Login" 🔹 Required information* 📝 Form: 　🔸 Official name* (exact, e.g., "La Pâtisserie du Marché") 　🔸 Detailed description* (minimum 150 characters) 　🔸 Instagram or website** (at least one required) 🔹 Visual identity 🖼️ Profile photo*: 　🔸 Square format (min. 800x800 px) 　🔸 Tip: Logo or professional visual 🔹 Account validation ⚠️ Mandatory conditions: 　🔸 All fields marked with an * (asterisk) must be filled 　🔸 An active social media (Instagram) or website is required for approval 🔹 Finalization 🚀 Next steps: 　🔸 Create your events via the dashboard

🔹 For creators: 🔸 Customize your creator profile 🎨 Unique design: 🔹 Choose a theme, color palette, and fonts that match your universe. 🔸 Tip: Use consistent visuals to strengthen your identity. 🔹 Storytelling* (mandatory) 📖 "Your stylish bio": 🔹 Write a striking description (max 3–5 lines). 🔸 Example: "Sound journey creator • I turn your emotions into melodies 🎶 • #AmbientLover" 🔸 Social media* (mandatory) 🔗 Essential links: Add at least one platform* — Instagram, TikTok, or a website. (Required) 🔸 Pro tip: Link your main account to build audience loyalty. 🔸 Well-written event cards

🔹 Create an event in 4 steps 1️⃣ Basic information* 🔸 Event name* (e.g.: "Eco-Responsible Artisan Market") 🔸 Detailed description* (3–5 impactful sentences) 🔸 Dates and times* (start/end + time zone) 🔸 Product categories (optional thematic tags) 2️⃣ Location* 🔸 Exact address* (manual entry or interactive map) 🔸 Landmarks (e.g.: "Next to the municipal library") 3️⃣ Media* 🔸 Required visuals*: 　- Event banner (1920x1080 px, high resolution) 　- Logo (square, min. 500x500 px) 🔸 Photo gallery (add 3–5 representative images) 4️⃣ Finalization 🔸 Visibility options: 　- Publish immediately 　- Schedule a publication date 🔸 Verification*: Review all information before confirmation 🚀 Publication: Click "Publish" to launch automatic promotion on:

🔸 Use relevant keywords in your description 🔹 Add high-quality professional photos 🔸 Complete all suggested information 🔹 Share on your social networks using our tools 🔸 Create special events during your pop-up 🔹 Use our tags and categories system

From your dashboard, you can: Edit your information in real time Manage multiple events simultaneously Track your visit statistics Schedule publications Reply to visitors' questions Create special offers

📊 Analytics Dashboard – Measure your impact in real time 🔍 Performance tracking: 👥 Unique visitors: Number of new vs. returning visitors 💡 Engagement rate: Average visit duration and interactions 🕒 Peak hours: Optimize your opening hours 🔗 Social shares: Most active platforms (Instagram/Facebook/TikTok) 💬 Customer feedback: Consolidated reviews and comments ✉️ Communication performance: Newsletter/push open rates 📈 Advanced features: Period-over-period comparison (month/month, year/year) Custom alerts on activity spikes Data export in PDF/Excel for reporting

P.Lélé ensures the security of personal data with: 🔸 Encryption of personal data to guarantee its protection 🔹 Two-factor authentication available for enhanced security 🔸 Secure storage on European servers to comply with the highest standards 🔹 GDPR compliance to protect your privacy rights 🔸 Transparent privacy policy for clear information handling 🔹 Strict access controls for rigorous permission management

🚨 Need help or want to report a problem? Here's how to contact us: 🔸 Support form 📝 Fill out our dedicated form for fast and organized assistance. (Response guaranteed within 48h.) 🔸 Email contact ✉️ Send us a message at support@plele.com with: 🔸 Clear subject 🔸 Problem details (screenshots if possible)

📩 Need help? Contact us the way that suits you best! 📧 By email: Technical support: support@plele.com (Response within 24h) General inquiries: contact@plele.fr (Response within 48h) 🌐 Other options: 📝 Contact form (on our website) → For detailed requests ❓ Interactive FAQ → Instant answers to common questions 💬 WhatsApp → Fast assistance (+33 XX XX XX XX) 📸 Instagram (@Plele_Officiel) → Direct messages for public questions 💡 Tip: For ultra-fast replies, use WhatsApp or our online FAQ! (Our team is available Monday to Friday, 9am–6pm.) ⏳

📜 Terms of use mandatory for all users: 1️⃣ Minimum age required 🔹 Must be 15 years or older – Account access is strictly prohibited for younger users. 2️⃣ Online behavior 🔸 Respect our community guidelines – Any abuse or harassment will result in suspension. 3️⃣ Legality 🔹 Comply with local and international laws – Illegal content (hate speech, fraud, etc.) is strictly forbidden. 4️⃣ Authenticity 🔸 Provide accurate information – Fake profiles or identities will be deleted. 5️⃣ Intellectual property 🔹 Respect copyright – Only share content you own or that is copyright-free. 6️⃣ Account security 🔸 Keep credentials confidential – Never share your login information. ⚠️ If violated: Your account may be suspended or permanently deleted. (These rules ensure a safe and enjoyable community for everyone!) ✨